Simple, transparent plans
Choose a support plan that fits your business. Every plan is flexible and can be tailored to your needs.
Standard
For small offices — up to 4 workstations.
What’s included
- Remote & on-site support
- Proactive monitoring
- Monthly maintenance
- Automated backup
- Security & antivirus
Flexible
For 5+ workstations and growing companies — priced to your requirements.
What’s included
- Everything in Standard
- Priority SLA response
- Dedicated account manager
- VoIP & CRM support
- Advanced cybersecurity
- Unlimited workstations
Prices are indicative — final pricing is confirmed after a free assessment of your needs.
Frequently asked questions
Do you offer support contracts or one-time services?
Both. We work on flexible monthly or annual maintenance contracts as well as one-off projects — you choose what fits.
How fast do you respond to issues?
Under 2 hours on average, with clear SLAs. Clients under contract get 24/7 emergency support.
Do you support both remote and on-site?
Yes. Most issues are solved remotely; when needed, our technicians come to your premises.
Which businesses do you work with?
From small offices to companies with multiple branches, across many industries in Albania.
Can you take over our existing IT setup?
Absolutely. We audit your current infrastructure, document it, and take over management smoothly.
How does pricing work?
Transparent and tailored — after a free assessment we send a clear proposal with no hidden costs.